Terms of service

By commissioning AtomicMaw for a custom fursuit, or purchasing a premade fursuit, you agree to the following terms:

  • Customer must be 18 years of age or older

  • We take payment through PAYPAL ONLY. We will send you an invoice.

  • For COMMISSIONS, a 50% down-payment is required upon approval. This will cover material costs, and secure your spot in the queue. The remaining 50%, plus shipping costs, will be required upon completion.

    • Customer may choose to pay in full upon approval, if they choose to do so. Alternatively, customers may pay off their fursuits early, before completion.

    • No fursuit will be shipped out without full payment.

    • Buyer is 100% responsible for shipping costs.

  • For PREMADES, full payment up-front is prioritized. If a payment plan is necessary, a 25% NONREFUNDABLE deposit is required to hold the suit. Weekly payments are required, following the schedule below:

    • <$1000-$2000 - 4 week payment plan

      • Hold - 25% (this counts as week 1)

      • 25% week 2

      • 25% week 3

      • 25% week 4 + shipping

    • $2100-$4000 - 8 week payment plan

      • Hold - 25% (this counts as week 1)

      • 10% week 2

      • 10% week 3

      • 10% week 4

      • 10% week 5

      • 10% week 6

      • 10% week 7

      • 15% week 8 + shipping

    • $4100+ - 16 week payment plan

      • Hold - 25% (this counts as week 1)

      • 5% week 2

      • 5% week 3

      • 5% week 4

      • 5% week 6

      • 5% week 7

      • 5 % week 8

      • 5% week 9

      • 5% week 10

      • 5% week 11

      • 5% week 12

      • 5% week 13

      • 5% week 14

      • 5% week 15

      • 10% + shipping due week 16

    • In the event a payment is late for a PREMADE or a COMMISSION, the following action will be taken:

      • 2-4 weeks late - 2% late fee added to the invoice each week

      • 5-10 weeks late - 7% late fee added to the invoice each week

      • 10-16 weeks late - 10% late fee added to the invoice each week

      • 16+ weeks late - Every attempt will be made to reconcile the situation, however, if an agreement cannot be made, buyer forfeits ownership, and the suit will be sold to another buyer.

        • In case of commissions - the suit will be redesigned before selling to another buyer.

        • In case of premades - the suit will NOT be redesigned.

    • CUSTOMERS THAT BACK OUT OF A SALE, BE IT A COMMISSION OR PREMADE, WILL BE BLACKLISTED FROM ANY FURTHER TRANSACTIONS WITH ATOMICMAW. NONREFUNDABLE DEPOSITS WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES

    • At the moment, we are only accepting customers within the United States.

    • A 2-view reference sheet is required for commissions (front and back), 3 view is preferred (front, side, and back).

    • I do not accept commission cancellations or refunds under any circumstances. The only exception is under the unlikely circumstance where we (AtomicMaw) decide to cancel the commission, in which we will provide a full refund, minus material costs (if applicable). PLEASE MAKE SURE YOU ARE ABLE TO PAY WHEN COMMITTING TO A COMMISSION OR PREMADE

    • We (AtomicMaw) have the right to refuse service to any customer we deem to be rude, unreasonable, or otherwise is uncomfortable to work with. We will make every attempt to reconcile the situation before refusing service, however the final decision lies with us.

    • WARRANTY -

      • All fursuits come with a 6 month repair warranty - if unusual damage occurs other than regular wear and tear, you may ship the suit back to us for the damage to be fixed, free of charge up to 2 (two) times.

        Please note, this does not cover damage caused by: reckless care practices (such as washing/drying in heat), reckless habits (such as swimming), other individuals damaging your suit, suits that have been tampered with by the buyer or other individuals, travel accidents, or other reasons we deem to be inappropriate use or wear of your suit.

      • Warranty begins 6 months from the day the buyer receives the suit in the mail.

      • AtomicMaw is NOT RESPONSIBLE for damages that occur in transit. We take every step necessary to ensure your suit arrives safe, unfortunately we cannot be held responsible for what the postal service does after the package leaves our facility.

    • Buyer agrees to communicate CLEARLY and THOROUGHLY with AtomicMaw throughout the commission process.

      • Frequent Work in Progress photos (WIPS) will be sent to the buyer at the following stages:

        • Base completion

        • Lining

        • Eye construction

        • Patterning

        • Sewing

        • Shaving

        • Finishing touches

        • Final photos

      • If ANY CHANGES NEED TO BE MADE, communication must be made before AtomicMaw moves on to the next step. Progress will not continue until WIPs are APPROVED.

    • AtomicMaw will send the buyer photos of the furs we plan to use on their commission. Buyer has the opportunity to approve/deny the fur colors. Alternatively, buyer may send links to the exact furs they would like to be used on their suit.

    • If buyer provide their own materials for their commission, a discussion can be had about an appropriate discount.

    • These Terms of Service may be updated in the future.